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In Customer Experience Management / Customer Experience Management for Public Events

Roaming Experience for Large-Scale Events: Seamless Connectivity and QoS at the World’s Biggest Events

Mobileum’s GlobalRoamer® solution proactively tests and monitors roaming QoS during major events like the Olympics and World Cup, ensuring reliable connectivity and customer satisfaction.

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Roaming Experience for Large-Scale Events
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Product Overview

What it is...

Roaming Quality Assurance for Major Events

Mobileum's GlobalRoamer® offers specialized testing packages with additional probes in strategic locations to proactively evaluate and ensure roaming service quality during large-scale events.

and why it matters...

Roaming Excellence Amidst
High Demand

During events like the Olympics and World Cup, networks face unprecedented demand. Proactive testing helps operators avoid declines in service quality, ensuring attendees enjoy uninterrupted connectivity.

Industry Challenges

Ensure Roaming Quality at Major Events

1
  • Guarantee VIP and Premium user expectations during high-demand international events
2
  • Deliver consistent 'roam like home' service quality to avoid dissatisfaction and complaints
3
  • Prevent negative social media exposure and poor brand perception due to roaming issues
4
  • Reduce churn risk by ensuring reliable roaming experiences for high-value customers
Key Product Features

Strategic Probe Deployment

  • Enhanced Coverage:
    Install additional probes in event locations like Paris for the Olympics to monitor network performance.
  • Real-Time Data:
    Collect live data on connectivity, speeds, and overall network health.
  • Comprehensive Service Testing:
    Evaluate essential services including 5G NR Data, VoLTE, SMS, and HTTP downloads.

Advanced Performance Monitoring

  • Continuous Evaluation:
    Monitor network performance throughout the event to detect and address issues promptly.
  • Technology Validation:
    Assess the behavior of technologies like 5G and VoLTE under high-demand conditions.
  • Partner Benchmarking:
    Compare and manage roaming partners to ensure consistent service quality.


Proactive Issue Management

  • Bottleneck Identification:
    Detect service degradation early to prevent widespread impact.
  • Steering Policies:
    Apply established configurations to manage network traffic effectively.
  • User Experience Assurance:
    Ensure attendees have roamers’ connectivity, enhancing their event experience.

Smarter Roaming Testing for Major Event Success

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Key Benefits

Key Benefits

8

Network Reliability

Ensure consistent and reliable network performance during high-traffic events.

9

Cost Optimization

Reduce operational costs with proactive monitoring and efficient steering.

10

Enhanced Experience

Uninterrupted connectivity and seamless experience avoid churn.

Product Spotlight

Product Spotlight

11

Network Readiness

Safeguards seamless roaming by testing 2G, 3G, LTE, VoLTE, and 5G.

12

Mobility Testing

Probe-based active measurements and INOS-driven mobility assessments.

13

Real-Time Insights

Provides live network analytics for immediate issue resolution.

14

SLA Validation

Ensures roaming partners meet quality standards with detailed reports.

Why Mobileum

  • Trusted Globally:

    Used by 1,000+ CSPs to unlock data value

  • AI-Driven Experience:

    Predict, personalize, and resolve in real time

  • End-to-End Visibility:

    Monitor journeys across voice, data, apps, and devices

  • Proactive, Not Reactive:

    Fix issues before they impact your customers

Secure Exceptional Roaming Quality Before the Next Big Event

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