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In Customer Experience Management / Experience Benchmarking and Competitive Landscape

Service Experience Benchmarking: Real-Time Service Benchmarking to Elevate Customer Experience

Mobileum’s Service Experience Benchmarking simulates real traffic to evaluate QoE across networks, enabling operators to optimize performance in real time.

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Service Experience Benchmarking
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Product Overview

What it is...

End-to-End Active Experience Testing

Mobileum’s Service Experience Benchmarking actively simulates real customer interactions across voice, video, and messaging. It validates service quality and network performance across 5G, VoLTE, VoNR, and legacy technologies. By leveraging active testing instead of passive monitoring, it delivers real-time, actionable insights into user experience across domestic and roaming environments.

and why it matters...

Optimize QoE Across Every Network

Accurate benchmarking is critical for proactive network optimization. Mobileum’s solution helps operators detect QoE issues before customers are impacted, ensure SLA compliance, and benchmark service consistency across geographies and technologies. This empowers CSPs to improve customer satisfaction, reduce churn, and drive operational efficiency through data-backed decisions.

Industry Challenges

Tackling Network Experience Blind Spots with Active Testing

1
  • Operators struggle to ensure consistent voice, video, and data quality across 5G, VoLTE, VoNR, and legacy networks, particularly under roaming conditions
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  • Passive monitoring fails to provide timely insights into live customer experiences, delaying issue detection and resolution
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  • Without precise benchmarking, CSPs face challenges meeting regulatory and commercial SLA obligations for quality of service (QoS)
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  • Network degradations often go unnoticed until customers complain or leave, reducing satisfaction and loyalty
Key Product Features

Service Experience Benchmarking

  • Accurately replicates user interactions across voice, video, and messaging to measure quality and performance in real-time
  • Evaluates network readiness for emerging applications, ensuring seamless delivery of OTT services and VoIP
  • Identifies bottlenecks and service disruptions before they impact end-users, enhancing overall customer experience

Network Experience Benchmarking

  • End-to-End Network Testing:
    Ensures seamless performance across 5G, 4G, VoLTE, VoNR, and legacy technologies by simulating real-world conditions.
  • Latency & Throughput Measurements: 
    Identifies gaps in speed, reliability, and interoperability across different technologies to determine experience.
  • Service Consistency Analysis:
    Assesses performance fluctuations and handovers between network generations to maintain superior QoE.


Competitive Advanced Roaming Experience

Understand user experience across borders to maintain critical connectivity, ensuring and seamless consistent service for travelers worldwide with:
  • Cross-Network Comparisons: Measures roaming quality across multiple operators and countries. 
  • Seamless Connectivity Validation:
    Tests handover success rates, latency, and dropped call ratios between home and visited networks.
  • Regulatory & Compliance Checks: Ensures adherence to roaming agreements and global mobility quality standards.

Gain Competitive Insights with Real-World Benchmarking

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Key Benefits

Key Benefits

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Consistent Experience

Seamless connectivity, improved call quality, and minimized disruptions.

9

Operational Efficiency

Optimized resource allocation, reduced downtime and troubleshooting time.

10

Superior Performance

Benchmarking provides real-time network insights to enhance reliability and speed.

Product Spotlight

Product Spotlight

11

Global Footprint

A leading E2E active on-premises or cloud testing ecosystem. 

12

User-Friendly 

Pre-defined but expandable tests and easy-to-use dashboards.

13

SLA Optimization

Customer-oriented SLA management.

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Access to GlobalRoamer®

Optional testing via world’s largest E2E roaming ecosystem.

Why Mobileum

  • Trusted Globally:

    Used by 1,000+ CSPs to unlock data value

  • AI-Driven Experience:

    Predict, personalize, and resolve in real time

  • End-to-End Visibility:

    Monitor journeys across voice, data, apps, and devices

  • Proactive, Not Reactive:

    Fix issues before they impact your customers

Make Informed Decisions to Improve Experience

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