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In Customer Experience Management / Experience Benchmarking and Competitive Landscape

Smartphone-Based Testing & Service Assurance: Drive Service Excellence with Testing and Automation

Mobileum’s Smartphone-Based Testing & Service Assurance platform ensures real-time service validation, automated fault detection, and deep QoE insights using iOS and Android devices.

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Smartphone-Based Testing & Service Assurance
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Product Overview

What it is...

The Ultimate Experience Insights

Mobileum's GlobalRoamer® offers specialized testing packages with additional probes in strategic locations to proactively evaluate and ensure roaming service quality during large-scale events.

and why it matters...

Boost Experience & Performance

During events like the Olympics and World Cup, networks face unprecedented demand. Proactive testing helps operators avoid declines in service quality, ensuring attendees enjoy uninterrupted connectivity.

Industry Challenges

Key Challenges Impacting Service Quality and Revenue

1
  • Lack of real-device visibility makes it difficult to assess actual performance on iOS and Android smartphones
2
  • Manual testing limits scale and slows issue resolution, increasing operational costs and time-to-market
3
  • Low technical agility—teams without coding skills struggle to configure and launch effective test campaigns
4
  • Churn risk and brand damage rise when service quality drops, loyalty erodes, or compliance failures occur
Key Product Features

Reliable Infrastructure for Scalable Device-Based Validation

  • Testing directly on real 5G devices
  • PCAP analysis
  • Voice & Video Quality Testing
  • (e)SIM-multiplexing
  • Easy scripting with drag-and-drop
  • Various devices and OS versions
  • Real-time alarms

Real-World Use Cases for Experience Validation

  • 5G Testing
  • Voice, Video & Messaging Testing
  • OTT App Testing
  • eSIM Testing
  • App Testing for banking, shopping, healthcare, mobile money, gaming, logistics, entertainment, etc.


Innovative eSIM Multiplexing Technology

  • Intuitive scripting with drag & drop function
  • Object-level scripting and user-defined KPIs for various devices & OS versions
  • Direct interaction with the selected smartphone
  • Script recording for fast test reproduction and automation
  • Fast and precise detection of faults
  • Seamless testing of various SIM profiles on one smartphone

Optimize Mobile Services with Actionable Testing Insights

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Key Benefits

Key Benefits

8

Experience Validation

Real-time KPIs for Android, iOS, and all major OTT apps.

9

Enhanced Cost-Efficiency

Automated testing cuts OpEx and reduces issue resolution time.

10

User Friendly

Intuitive scripting with recording and drag & drop function.

Product Spotlight

Product Spotlight

11

Multi-Device Testing

Create test scripts using several devices. 

12

Results Analyzer

Reduces troubleshooting time with precise fault-detection.

13

Script Recording Studio

Fast reproduction of tests that can run 24/7 generating automated reports & alarms.

14

IOS and Android

Can support both Android and iOS within the same unit.

Why Mobileum

  • Trusted Globally:

    Used by 1,000+ CSPs to unlock data value

  • AI-Driven Experience:

    Predict, personalize, and resolve in real time

  • End-to-End Visibility:

    Monitor journeys across voice, data, apps, and devices

  • Proactive, Not Reactive:

    Fix issues before they impact your customers

Additional Resources

Additional Resources

Take Control of Service Quality with Real-Device Testing

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