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In Customer Experience Management / Experience Benchmarking and Competitive Landscape

Smartphone-Based Testing & Service Assurance: Drive Service Excellence with Testing and Automation

Mobileum’s Smartphone-Based Testing & Service Assurance platform ensures real-time service validation, automated fault detection, and deep QoE insights using iOS and Android devices.

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Product Overview

What it is...

The Ultimate Experience Insights

Mobileum's GlobalRoamer® offers specialized testing packages with additional probes in strategic locations to proactively evaluate and ensure roaming service quality during large-scale events.

and why it matters...

Boost Experience & Performance

During events like the Olympics and World Cup, networks face unprecedented demand. Proactive testing helps operators avoid declines in service quality, ensuring attendees enjoy uninterrupted connectivity.

Quick View: How It Works

Industry Challenges

Key Challenges Impacting Service Quality and Revenue

1
  • Lack of real-device visibility makes it difficult to assess actual performance on iOS and Android smartphones
2
  • Manual testing limits scale and slows issue resolution, increasing operational costs and time-to-market
3
  • Low technical agility—teams without coding skills struggle to configure and launch effective test campaigns
4
  • Churn risk and brand damage rise when service quality drops, loyalty erodes, or compliance failures occur
Key Product Features

Reliable Infrastructure for Scalable Device-Based Validation

  • Testing directly on real 5G devices
  • PCAP analysis
  • Voice & Video Quality Testing
  • (e)SIM-multiplexing
  • Easy scripting with drag-and-drop
  • Various devices and OS versions
  • Real-time alarms

Real-World Use Cases for Experience Validation

  • 5G Testing
  • Voice, Video & Messaging Testing
  • OTT App Testing
  • eSIM Testing
  • App Testing for banking, shopping, healthcare, mobile money, gaming, logistics, entertainment, etc.


Innovative eSIM Multiplexing Technology

  • Intuitive scripting with drag & drop function
  • Object-level scripting and user-defined KPIs for various devices & OS versions
  • Direct interaction with the selected smartphone
  • Script recording for fast test reproduction and automation
  • Fast and precise detection of faults
  • Seamless testing of various SIM profiles on one smartphone

Optimize Mobile Services with Actionable Testing Insights

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Key Benefits

Key Benefits

8

Experience Validation

Real-time KPIs for Android, iOS, and all major OTT apps.

9

Enhanced Cost-Efficiency

Automated testing cuts OpEx and reduces issue resolution time.

10

User Friendly

Intuitive scripting with recording and drag & drop function.

Product Spotlight

Product Spotlight

11

Multi-Device Testing

Create test scripts using several devices. 

12

Results Analyzer

Reduces troubleshooting time with precise fault-detection.

13

Script Recording Studio

Fast reproduction of tests that can run 24/7 generating automated reports & alarms.

14

IOS and Android

Can support both Android and iOS within the same unit.

Why Mobileum

  • Trusted Globally:

    Used by 1,000+ CSPs to unlock data value

  • AI-Driven Experience:

    Predict, personalize, and resolve in real time

  • End-to-End Visibility:

    Monitor journeys across voice, data, apps, and devices

  • Proactive, Not Reactive:

    Fix issues before they impact your customers

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