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Smartphone Experience

Test and Monitor Mobile Apps and Services on the latest Smartphones 24/7

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Test and monitor the performance of mobile applications and services

Virtually all companies offer mobile apps or services to their customers. Applications are no longer simple informational resources, but they have become one of the primary ways people communicate, shop, organize their lives, play, and even work. In addition, apps are now a prevalent revenue-generating sales channel for many companies.

As a result, it is imperative that they deliver a positive customer experience, Mobile operators must ensure that they deliver the right quality of experience for the services they offer to their subscribers. In today’s app-driven world, this also means ensuring that the most popular apps in their market provide the required performance. In many cases, operators also compete with OTT apps for some services, e.g. voice or messaging, in which case benchmarking between services becomes essential.
test and monitor the performance of mobile applications and services

Mobileum Smartphone Experience

The customer’s quality of experience (QoE) with a mobile device is a major measure for manufacturers and also for Communication Service Providers (CSPs). 

Mobileum’s Smartphone Experience solution has been designed for QoE testing and monitoring using smartphones. It provides powerful tools for automating tests on iOS and Android devices. Combining simple user-defined scripting with robust hardware for 24/7 monitoring, Smartphone Experience addresses virtually any use case.

The solution is suitable for a wide range of use cases such as 5G Data Testing, eSIM Testing, OTT Voice Quality Testing, App Performance Monitoring, etc. 
mobileum test and monitor Smartphone Experience

See how Mobileum can help protect & grow your business

Over 900 Telecom companies, in more than 150 countries, are scaling their business with Mobileum solutions.
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An integrated testing solution designed for both operators and enterprises

Smartphone Experience helps you to detect issues before they have a business impact, with real-time alerts and an extensive set of troubleshooting capabilities.

The flexibility of the solution makes it suitable for mobile operators, but also for any company that relies on mobile apps for their business. 
mobileum tools successful deployment 5g

Smartphone Experience for mobile operators

Mobile operators need to ensure quality of experience on flagships smartphones, especially when it comes to new technologies such as 5G. They particularly require solutions focused on testing the network or App service performance.

To address these challenges, Mobileum's Smartphone Experience is coupled with the Blue LU, a robust hardware platform for 24/7 smartphone-based testing and monitoring. It provides voice quality measurement capabilities for native and OTT services together with SIM-multiplexing capabilities, which allows users to easily test different subscriber profiles without physical access to the device.
mobileum test and monitor iot platform

Get detailed insights delivered through our powerful reporting tools

Mobileum’s Smartphone Experience offers KPIs and insights that capture the true quality of service from the end customers’ perspective.

It is a user-friendly reporting tool that provides flexible dashboards and various types of charting for a customized view of your services performance. In addition, the Results Analyzer gives users a step-by-step overview of the entire test scenario, together with the results or KPIs captured at each step. Smartphone Experience can provide screenshots, PCAPs, and audio captures as results files, which allow users to troubleshoot and perform root cause analysis for failures.

Automated reports aligned with service alarm maps allow real-time monitoring 24/7 safeguarding and enhancing your QoS and QoE.
  • Intuitive scripting with drag & drop function
  • Object-level scripting and user-defined KPIs for various devices & OS versions
  • Direct interaction with the selected smartphone
  • Script recording allows fast reproduction and automation of tests
  • Fast and precise detection of faults
  • Seamless testing of various SIM profiles on one smartphone


mobileum smartphone experience for enterprise

Smartphone Experience for enterprises can help achieve the best customer experience

Enterprises typically need to test and monitor the quality and performance of the app, focusing on the different elements of the app’s UI and customer journey. Additionally, they require flexible access to a wide range of smartphones.

Mobileum offers a smartphone-based testing solution for apps, specifically tailored for enterprises using the same Smartphone Experience software, together with a hardware platform designed to meet the app testing requirements of enterprise customers.
This solution addresses many markets such as:
  • Finance mobile applications
  • Airlines mobile applications
  • Retail mobile applications
  • Health mobile applications
  • Gaming mobile applications
mobileum test and monitor application

What should be monitored for optimal mobile application performance?

62% of the App users uninstall an App if they experience crashes, freezes, or errors. To guarantee the best user experience, Mobileum delivers an end-to-end platform to test, automate, and monitor all type of mobile application test scenarios:  
  • Pre-launch app monitoring
Verify whether new releases/updates are working as expected
  • Web, native & hybrid app
Proactively monitor any web, hybrid or native mobile app
  • Two-sided testing
Monitor SMS sending & receiving, calls from one device to another
 

mobileum tools successful deployment 5g

Easily script any testing scenario

Our platform does not require any specific programming skills.

With this user-friendly GUI (graphical user interface), you save time and effort to monitor your user journey:  
  • Test anytime with one or more devices
  • Easy point-and-click recorder to create your unique customer flows
  • Validate success of each step via object, text, and image
  • Extract information from the app such as images or text
  • Place timers to measure any step and record KPIs
  • Extract PCAPs for performing IP level analysis
  • Check voice and sound availability with the audio detection feature
  • Perform voice quality tests for communication apps or services
Easily script any scenarios

6 reasons to monitor Services and Apps with Mobileum’ Smartphone Experience

Monitor the real User Experience
Easy and Intuitive Scripting
Record user journeys for any app, create test cases, validation points, and KPIs
Immediate alerts
Immediate
Alerts
Define KPIs, get extensive reporting and immediate alerts 
Rich reporting
eSIM
Testing
Test and monitor service availability and performance of eSIM
smartphone testing and monitoring
Smartphone Network Services
Check voice & video quality, browsing, messaging, speed test, or eSIM
OTT Apps
OTT App
Services
Measure the performance of any OTT app such as WhatsApp, Skype, WeChat, YouTube, or Facebook
5G Testing
5G
Testing
Test and monitor 5G services performance on the latest 5G smartphones

Assure customer experience, operational efficiency, and monetization opportunities by leveraging other products in our portfolio

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