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Validate user experience directly on smartphones

Applications are no longer simple informational resources, but rather one of the primary ways people communicate, shop, organize their lives, play, and even work. In addition, apps are now a prevalent revenue-generating sales channel for many companies.

Mobileum's Smartphone Experience ensures that apps create a positive customer experience, by empowering mobile operators to deliver the right quality of experience for the services they offer to their subscribers.
Tests on flagship iOS and Android devices cover:
  • 5G Testing
  • Voice, Video & Messaging Testing
  • OTT App Testing
  • eSIM Testing
  • App Testing for banking, shopping, healthcare, mobile money, gaming, logistics, entertainment, etc.
test and monitor the performance of mobile applications and services

Mobileum's Smartphone Experience for true QoE

Smartphone Experience solution has been designed for QoE testing and monitoring using smartphones. It provides powerful tools for automating tests on iOS and Android devices. Combining simple user-defined scripting with robust hardware for 24/7 monitoring, Smartphone Experience addresses virtually any use case.

The solution is suitable for a wide range of use cases such as 5G Data Testing, eSIM Testing, OTT Voice Quality Testing, App Performance Monitoring, etc. 
mobileum test and monitor Smartphone Experience

An integrated testing solution designed for both operators and enterprises

Smartphone Experience helps you to detect issues before they have a business impact, with real-time alerts and an extensive set of troubleshooting capabilities, detecting problems before impacting customers.

Because it focuses on testing the performance of both the network and the App service performance, our flexible solution is suitable for mobile operators, but also for any company that relies on mobile apps for their business. 
mobileum tools successful deployment 5g

Smartphone Experience for mobile operators

Mobileum's Smartphone Experience is coupled with theSX-LU, a robust hardware platform for 24/7 smartphone-based testing and monitoring. It provides voice quality measurement capabilities for native and OTT services together with SIM-multiplexing capabilities, which allows users to easily test different subscriber profiles without physical access to the device.
The differentiators:
  • Testing directly on real 5G devices
  • PCAP analysis
  • Voice & Video Quality Testing
  • SIM-multiplexing
  • Easy scripting with drag and drop
  • Various devices and OS versions
  • Real-time alarms
mobileum test and monitor iot platform

Automated reports and alarm maps for real-time monitoring 24/7

Mobileum’s Smartphone Experience offers KPIs and insights that capture the true quality of service from the end customers’ perspective. The user-friendly reporting tool with flexible and customizable dashboards and various types of charting. The Results Analyzer gives a step-by-step overview of the entire test scenario, with results or KPIs captured at each step, screenshots, PCAPs, and audio captures, allowing troubleshooting and root cause analysis. The differentiating features are:
  • Intuitive scripting with drag & drop function
  • Object-level scripting and user-defined KPIs for various devices & OS versions
  • Direct interaction with the selected smartphone
  • Script recording for fast test reproduction and automation
  • Fast and precise detection of faults
  • Seamless testing of various SIM profiles on one smartphone


mobileum smartphone experience for enterprise

Mobileum's Smartphone Experience

Test and Monitor Mobile Apps and Services on the latest Smartphones
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The best customer experience for enterprises

Our solution enables enterprises to test and monitor the quality and performance of their apps, focusing on the different elements of the app’s UI and customer journey. Additionally, our smartphone-based testing grants flexible access to a wide range of smartphones. The Smartphone Experience software, together with our hardware platform, is designed to meet the app testing requirements of enterprise customers and addresses:
  • Finance mobile applications
  • Airlines mobile applications
  • Retail mobile applications
  • Health mobile applications
  • Gaming mobile applications
  • Telco mobile applications
mobileum test and monitor application

What to monitor for optimal mobile application performance

62% of the App users uninstall an App if they experience crashes, freezes, or errors. To guarantee the best user experience, our end-to-end platform automates and monitors all types of mobile application test scenarios:  
  • Pre-launch app monitoring
Verify whether new releases/updates are working as expected
  • Web, native & hybrid app
Proactively monitor any web, hybrid or native mobile app
  • Two-sided testing
Monitor SMS sending & receiving calls from one device to another
 

mobileum tools successful deployment 5g

Easily script any testing scenario

Our platform does not require any specific programming skills. Our user-friendly GUI (graphical user interface) saves time and effort to monitor user journey:  
  • Test anytime with one or more devices
  • Easy point-and-click recorder to create your unique customer flows
  • Validate success of each step via object, text, and image
  • Extract information from the app such as images or text
  • Place timers to measure any step and record KPIs
  • Extract PCAPs to perform IP level analysis
  • Check voice and sound availability with the audio detection feature
  • Perform voice quality tests for communication apps or services
Easily script any scenarios

Test Self-Service Applications directly on smartphones
assurance

Mobileum’s Smartphone Experience allows even non-technical staff to validate user experience by testing and monitoring directly on iOS and Android devices. It combines simple user-defined scripting with robust NextGen hardware for frequent monitoring. Ideal for testing Self-Services Apps, Smartphone Experience addresses a wide range of use cases, such as 5G Data Testing, eSIM Testing, OTT Voice Quality Testing, App Performance Monitoring, etc..

Our Smartphone-based testing features intuitive scripting, recording functions, troubleshooting, KPIs, dashboards, and real-time alarms. This suite validates the functionality of Self-Service Apps, enhancing user experience, brand perception, and customer loyalty.
Datasheet
220125 mobileum customer experience network performance analysis

Smartphone Experience integrates Mobileum Assurance Solution

Smartphone Experience is a use case within SITE, our Automated Active Testing Platform that emulates the real subscriber behavior. It supports 2G, 3G, LTE, IoT, and 5G, and generates real-time traffic into domestic networks with probes strategically placed to provide geographical coverage and fault localization. Alarms flag problems before impact.

SITE integrates Mobileum Assurance Solution (MAS), an intelligent platform that supports DevOps and CI/CD/CT, optimizing root cause analysis and enabling operators to perform network upgrades and fully test new releases, automated as needed, in the lab, in the production network before deployment, and in operation to ensure QoS and QoE and avoid glitches before any customer impact.

See how Mobileum can help protect & grow your business

Over 900 Telecom companies, in more than 150 countries, are scaling their business with Mobileum solutions.
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6 reasons to monitor Services and Apps with Mobileum’s Smartphone Experience

Monitor the real User Experience
Easy and Intuitive Scripting
Record user journeys for any app, create test cases, validation points, and KPIs.
Immediate alerts
Immediate
Alerts
Define KPIs, get extensive reporting and immediate alerts. 
Rich reporting
eSIM
Testing
Test and monitor service availability and performance of eSIM.
smartphone testing and monitoring
Smartphone Network Services
Check voice & video quality, browsing, messaging, speed test, etc.
OTT Apps
OTT App
Services
Measure the performance of any OTT app such as WhatsApp, Skype, WeChat, YouTube, Facebook, etc.
5G Testing
5G
Testing
Test and monitor 5G services performance on the latest iOS and Android 5G smartphones

Assure customer experience, operational efficiency, and monetization opportunities by leveraging other products in our portfolio

201209 mobileum card mobile money risk management
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