Privacy Policy | Data Protection

Mobileum Privacy Policy

Data Protection, Privacy and Cookies Policy

Commitment to Comply with Applicable Data Protection and Privacy Laws

As stated in our Statement of Commitment to Privacy and Personal Data Protection, Mobileum is committed, at all times, to comply with the applicable laws regarding, namely, Data Protection, Privacy and Information Security, in order to protect your personal data when you are using Mobileum’s websites and with the ultimate goal of delivering a better customer service and user experience.

Mobileum is particularly committed to assure compliance with the new challenges posed by the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, hereinafter "GDPR", that will entail substantial changes in the day-to-day performance of each company, with new obligations in the processing of personal data, may it be as controllers, or as processors.

For such new challenges, Mobileum has been implementing and will continue to implement the necessary measures to ensure that, Mobileum is, at all times, fully committed to comply with the GDPR.

In order for Mobileum to provide you the full range of its website experience, better customer service and user experience, Mobileum will sometimes need to collect and use your personal data.

As such, this Privacy and Cookies Policy has the purpose to inform and explain you the following:

  • what information Mobileum may collect about you;
  • how Mobileum will use information we collect about you;
  • when Mobileum may use your details to contact you;
  • whether Mobileum will disclose your details to anyone else;
  • your choices/rights regarding the personal data you provide to Mobileum;
  • the use of cookies on Mobileum websites and how you can reject cookies.

 

Mobileum website includes social media features, including the “Share this” or “Follow” button of Facebook, Twitter, Google+ and LinkedIn.

These features may collect your IP Address and the page you are visiting on our website, and may set a cookie to enable the feature to run properly. Your interactions with these features are managed by the privacy policy of the company providing it.

Our websites also include links to other websites whose privacy practices may differ from those of Mobileum. If you submit personal data to any of those websites, your information is managed by their privacy policies.

Who we are

Mobileum Inc, a  Delaware corporation with  main office at 20813 Stevens Creek Boulevard, Suite 200, Cupertino CA 95014, is the responsible company for running the following websites by which the users and/or clients have web access to Mobbileum’s services and products presentations, as commercialized or delivered from time to time:

www.mobileum.com;

blog.mobileum.com;

web.mobileum.com.

Collection and Processing of Personal Data

Your personal data is requested when you register with our website to access restricted content, subscribe to our newsletter, download documentation, and request a demo or meeting with Mobileum.

Your site navigation may also be monitored for statistical purposes.

Mobileum also collects information about your computer hardware and software. This information may include your IP address, browser type, domain names, access times, and referring website addresses.

For clarity purposes, the type of personal data that is subject to processing by Mobileum for the purposes below defined are the following:

  • Name;
  • E-mail;
  • Phone number;
  • Information about your company, such as the name and your role within the company;
  • IP address;
  • Browser type;
  • Domain name;
  • Access time;
  • Referring websites domain/address.

Use and Purpose of Collected Personal Data

Mobileum will use your collected personal data for operation/execution of the service, Mobileum’s websites use, account access security assurance, to maintain quality of the service, and to provide general statistics regarding use of Mobileum websites. For these purposes, we link this automatically collected data to personally identifiable information such as name and email address.

We use your personal data to ensure our site is relevant and adequate to your needs and to help us to create content that is of interest to you, as well as:

  • To administer our websites, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To improve our websites to ensure that content is presented in the most effective manner for you and for your computer;
  • Analyse customers’ use of the websites to provide general statistics, including, for trend monitoring, marketing and advertising purposes;
  • For purposes made clear to you at the time you submit your information – for example, to fulfil your request for a demo, or to provide you with information you have requested about our services and/or products; and
  • As part of our efforts to keep our websites safe and secure.

We may use the personal data we collect from you in connection with the services we provide for a range of reasons, including to:

  • To set up a user account,
  • Provide, operate and maintain the services;
  • Process and complete transactions, and send related information, including transaction confirmations and invoices;
  • Manage our clients use of the services, respond to enquiries and comments and provide client service and support;
  • Send clients technical alerts, updates, security notifications, and administrative communications;
  • Investigate and prevent fraudulent activities, unauthorized access to the services, and other illegal activities; and
  • For any other purposes about which we notify clients and users.

We may also use the information you send to us via the websites and/or services, to communicate with you regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time.

As said, Mobileum takes responsibility for protecting the privacy and personal data of all users. Generally, we will use your personal data within Mobileum and will only share it with third parties where you have requested it or given your consent, and is only used with the consent of the user for Mobileum marketing information campaigns or to deliver our newsletter. However, sometimes Mobileum will use third parties to process your personal data on our behalf, in accordance with Section “Data Transfer to Third Parties” below.

We will keep your information within Mobileum except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

If you do not wish to receive more information about Mobileum, please contact us using the following e-mail contact: dataprotection@mobileum.com

Under and for the said purposes, Mobileum may contact you:

  • in relation to any service, activity or online content you have signed up for, in order to ensure that Mobileum can deliver the services, for example, to verify your email when you sign up for Mobileum access, or to help you reset your password;
  • in relation to any correspondence we receive from you or any comment you make about Mobileum products or services;
  • in relation to any personalized services you are using;
  • to invite you to participate in surveys about Mobileum services (participation is always voluntary);
  • to update you on any material changes to Mobileum’s policies and practices; and
  • for marketing purposes, as stated below.

Mobileum will only send you marketing emails or contact you for that purpose where you have agreed to this.

We may personalize the communications content based upon any information you have provided to us.

 The mentioned personal data collected by Mobileum may be subject, in certain cases, to automated decision-making, including profiling, for the purposes above already identified, in accordance with all the applicable data protection laws.

Lawfulness of Processing of Personal Data

All personal data processing operations carried out by Mobileum are lawful and have a legal basis, either (i) based on your consent to the processing of the relevant personal data for one or more specific purposes, or (ii) because the processing is necessary for the performance of a contract with Mobileum to which you are a party or in order to take steps at your request prior to entering into a contract with Mobileum, or (iii) because the processing is necessary for compliance with a legal obligation to which Mobileum is subject, or (iv) because the processing is necessary for the purpose of the legitimate interests pursued by Mobileum or by third parties.

Retention of Personal Data

Mobileum will retain your personal data for as long as your account is active or as needed for the relevant activity, namely, to provide you the relevant services. If you wish to change your personal data or request that we no longer use it, please contact us through the following e-mail contact: dataprotection@mobileum.com

You can, at all times, delete your Mobileum account.

If you delete your Mobileum account then your personal data related to your account will be deleted without undue delay, with exception of your personal data that may continue to be lawfully processed by Mobileum for other remaining purposes, as stated above. Some of the personal data related to your account may also be, if applicable, anonymized for analytical purposes.

Cookies Policy

Cookies are integral to the way modern websites work. Most personalisation and social media integration on websites relies on cookies in one way or another.
However they can be used in a way that doesn’t benefit visitors, and they are often used to track people across the web, and build up profiles that are very valuable to brands and advertisers for targeted marketing. This is often seen as an invasion of privacy, and because cookies are a fairly quiet technology – this can be happening to you without you realising it, or being able to stop it if you wanted to. To help you become more aware of this activity, and give you a say in whether you want to allow it to happen, new EU-wide privacy legislation was put in place in 2011. This has become known as the Cookie Law.

You can check your Cookie Settings

What are Cookies?

Cookies are text files stored in your browser when you visit a website. They are used by most websites to improve user experience and website performance. Cookies are not used to run programs or deliver viruses to your computer.

How does Mobileum use Cookies?

Mobileum uses Cookies to remember your login details and language preferences, to collect statistics to optimize site functionality, and to deliver content tailored to your interests. Some features on the site will not work if you do not allow Cookies.

How can you manage cookies?

You can manage Cookies through your Cookies preferences. However, disabling Cookies may prevent some web services work properly, affecting, partially or totally, navigating the website.

What cookies does Mobileum use?

AdWords Remarketing - https://policies.google.com/privacy

Google Analytics - https://policies.google.com/privacy

Hubspot - https://legal.hubspot.com/privacy-policy

LinkedIn - https://www.linkedin.com/legal/privacy-policy

Facebook - https://www.facebook.com/legal/FB_Work_Privacy

Twitter - https://twitter.com/en/privacy

Data Transfer to Third Parties

The provision of information or the provision of services by Mobileum to its users through its websites may involve the use of services of subcontracted third parties, including entities established outside the European Union, which may imply access by these third parties to your personal data.

In these circumstances and where necessary, Mobileum will only use subcontracted entities which present sufficient guarantees to carry out appropriate technical and organizational measures in a way that the processing meets the requirements of the applicable standards in accordance with the level of security appropriate to the risk and sensibility of the personal data in question, and such guarantees will be established by contract signed between the Mobileum and each of these third parties.

Transfer of personal data to third countries or international organizations

Mobileum may have to transfer collected personal data to a third country outside the European Union and not included in the list of countries that the EU has already considered to meet adequate levels of personal data protection. In such cases, Mobileum will ensure that such personal data transfers are carried out in strict compliance with applicable legal standards that result from the applicable data protection laws, namely, the GDPR.

Security of your Personal Data

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the risks, of probability and variable severity, for your personal data, Mobileum and all entities subcontractors apply the appropriate technical and organizational measures to ensure a level of safety appropriate to the relevant risk.

Mobileum uses a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure.

Mobileum secures the personally identifiable information you provide on computer servers in a controlled, secure environment protected from unauthorized access, use, or disclosure.

However, it is your sole responsibility to keep the access codes secret, not sharing them with third parties, and in the particular case of the computer applications used to access Mobileum’s websites, maintain and keep the access devices in a safe and secure condition, follow the security practices recommended by the manufacturers and/or operators, namely the installation and updating of the necessary security applications, among others, antivirus applications.

In case of need to subcontract services to third parties that may have access to your personal data, Mobileum subcontractors will be obliged to adopt the security and organizational measures, as well as the necessary technical measures, necessary to the protection of the confidentiality and security of your personal data, in order to prevent, namely, unauthorized access, loss or destruction of your personal data.

Your Rights under the GDPR as a Data Subject

Under the GDPR, as data subject and in relation to the personal data processed by Mobileum, you have the right to request from Mobileum access to and rectification or erasure of your personal data or restriction of processing concerning you or to object to processing, as well as the right to data portability.

You have, therefore, under the conditions provisioned in the GDPR, the right to request a copy of the personal data furnished by you to Mobileum and that Mobileum holds about you, and to have any inaccuracies corrected.

We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal data about you on our files. For the said purposes, please contact us through the following e-mail contact: dataprotection@mobileum.com

Where the said requests are manifestly unfounded or excessive, in particular because of their repetitive character, Mobileum will be entitled to either:

  • charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or
  • refuse to act on the request.

Where the processing is based on your consent for the relevant processing and purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Without prejudice of all the means of contact between you and Mobileum, you have, in any case, the right to lodge a complaint with a supervisory authority.

Incident Response

Mobileum has implemented an incident management system related to data protection, privacy and information security.

We strive to maintain advanced threat detection technologies to help identify and respond to security or privacy events (and any personal data breaches under the GDPR) without delay and with all available information, with Mobileum being at all times committed to implement the appropriate technical and organisational measures to ensure an adequate level of security appropriate to the nature and characteristics of the personal data processed by Mobileum.

Changes to Mobileum’s Data Protection, Privacy and Cookies Policy

This Data Protection, Privacy and Cookies Policy may be updated from time to time, so you may wish to check it each time you submit personal data to Mobileum.

If you do not agree with the relevant changes, please do not continue to use Mobileum’s websites to submit personal data to Mobileum.

As stated above, you can also delete your Mobileum account at any time.

In any case, if material or relevant changes are made to this Data Protection, Privacy and Cookies Policy, namely, affecting how we would like to use the personal data of Mobileum account subscribers, we will provide a more prominent notice, which may include an email notification informing you of the occurrence of changes in the Policy or a notice when accessing Mobileum’s websites informing of such changes occurrence and the recommendation to consult the changed Data Protection, Privacy and Cookies Policy.

Mobileum Contacts

For the exercise of any kind of data protection and privacy rights or for any matter relating to data protection, privacy, and information security issues, you may contact us through the following e-mail address: dataprotection@mobileum.com describing the subject of the request and indicating an e-mail address, a telephone contact address or a mailing address for reply.

 

For your information, Mobileum’s general contacts are the following:

- Address  20813 Stevens Creek Boulevard Suite 200, Cupertino, CA 95014, United States of America- Telephone contact: +1 (408) 8446600

- E-mail: marketing@mobileum.com