Quality of Service and Quality of Experience of Digital Financial Services

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12 May 2022

Quality of Service and Quality of Experience of Digital Financial Services

Quality of Service and Quality of Experience of Digital Financial Services

The International Telecommunication Union (ITU) is organizing a virtual workshop on “Quality of Service and Quality of Experience of Digital Financial Services” on 12 May 2022 from 1400 to 1700 Geneva time (UTC+2). 

This workshop is organized in the context of WTSA-20 Resolutions 89 on “promoting the use of information and communication technologies to bridge the financial inclusion gap” and 95 on “ITU Telecommunication Standardization Sector initiatives to raise awareness on best practices and policies related to service quality” with the following objectives:

  • to showcase the work of ITU-T Study Group 12 and the standards available on performing DFS quality assessments;
  • to provide a forum for stakeholders in the DFS community to share their experiences and perspectives on quality assessment of DFS; 
  • to identify requirements for and challenges in conducting DFS quality assessments and the role of standards in addressing them. 


The workshop is targeted to representatives from telecommunications and financial regulatory authorities, policymakers, digital financial services providers, mobile network operators, vendors and other stakeholders with an interest in the quality assessment of digital financial services.

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