INSIGHT INTO ALL YOUR ROAMING TOUCHPOINTS
Roaming is changing rapidly with competition, regulation and disruption driving down the profitability of traditional roaming services. In parallel, the customer base is becoming mass market with overall usage growing, and subscribers are more comfortable with using roaming services. In adapting to this new roaming landscape, Operators need to shift focus from delivering the roaming service to satisfying the roaming subscriber base.
Operators need to recognize that the roaming subscriber base is an asset. And like any asset it needs to be nurtured, managed and monetized. Mobileum has the end-to-end capability to analyze all roaming customer experiences and has the tools and expertize to optimize the engagement and service experience to rapidly increase roaming revenues and profitability.