WHAT WE DO

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience and reduce costs. 

Headquartered in Silicon Valley, Mobileum has 25 offices across America, Asia, Africa, Europe, and Oceania. Mobileum has a strong and specialized team of over 1,800 employees to deliver the best service and solutions to our customers and partners.

YOUR ROLE AS OPERATIONS CONSULTANT

As an Operations Consultant, you will be responsible for the execution of managed services operations processes to fulfill delivery obligations to clients, ensuring all client SLAs are completed on time. 

Among others, your main responsibilities will be:

  • Server administration and troubleshooting on full OSI layer stack 
  • Build physical and virtual servers with and without previously defined images or templates 
  • Networking, storage, and server level administration 
  • Execute business processes (e.g. service level agreements, handoff from engineering to operations, support requests) 
  • Monitor servers and applications, and configure SNMP/SSH monitoring applications and log parsing tools 
  • Implement procedures in support of data security needs
  • Manage data processing and escalate when necessary resources are not likely to be available in time to complete processing
  • Understand and execute application data processing and business processes, including but not limited to activities such as monitoring data feeds from customers; data processing, loading, archiving; providing first-level support for operations issues
  • Write scripts in Perl and bash to automate operations 
  • Availability to work after work hours and on weekends as needed


The position is vital to Mobileum’s business continuity and therefore the individual may be required to participate in an on-call rotation schedule beyond the regular work schedule to meet service objectives and systems availability requirements. This is aligned within the team.

SKILLS WE ARE LOOKING FOR

  • Fluency in English 
  • Degree in Computer Science or equivalent technical degree 
  • Minimum 3 - 5 years of experience in Linux environment servers, storage, and network switches
  • Ability to build physical and virtual servers with and without previously defined images or templates 
  • Sound understanding of Centos/RedHat 5.X and higher 
  • Fair knowledge of Oracle and/or PostgreSQL 
  • Understanding of SQL and RDMS utilities 
  • Java application deployment and troubleshooting skills 
  • Knowledge of using monitoring tools (Zabbix, Nagios) 
  • Proficiency with JIRA and Confluence 
  • Experience with SNMP/SSH/log monitoring applications 
  • Experience with a 25+ server Linux environment (preferably RHEL or CentOS) including but not limited to network protocols and services, central authentication protocols, and block/file level storage; experience with Perl, and shell scripting in a UNIX or Linux environment 
  • Experience with Hadoop clusters 
  • Background/Experience in revenue assurance and/or fraud prevention solutions is an additional asset
  • Experience with software development or ETL platforms is preferred
  • Able to work autonomously with strong analytical and problem solving skills
  • Good interpersonal skills (works together with the team to complete assignments, creates a working relationship with employees at all level, clients and outside vendors)
  • Ability to define problems, collect data, establish facts, and draw valid conclusions; proactive in putting forward new ideas to solve problems 


WHAT WE OFFER YOU

  • Join a team with awesome colleagues 
  • Benefit from learning and growth opportunities 
  • Work with leaders who challenge and nurture you

Are you keen to explore more? Please send us your updated CV and cover letter to Careers.Portugal@Mobileum.com.