Your mission
- Handling of customer inquiries by telephone, e-mail and remote access in compliance with prescribed SLAs
- Regular information to customers on the status of their inquiries and the progress of the solution
- Documentation of the work steps, results of the analysis and customer communication in our ticketing system
- Close collaboration with the back office, RD, Operations and First Level Support
WHAT WE ARE LOOKING FOR
To join our team, YOU must HAVE:
- Graduate IT degree
- +5 years of practical working experience in the telecommunication industry
- Very good skills in the Windows and Linux operating systems
- Very good knowledge of mobile communication technologies (GSM, UMTS, LTE) and landline technologies (PSTN, ISDN, VoIP)
- Basic knowledge in how to deal with console and scripts (Bash) and python
- Basic knowledge on MicroServices, Kubernetes, Dockers (beneficial)
- Very good IP knowledge (VPN, Firewall, routing, remote access) (beneficial)
- Very strong customer-orientation and joy in solving complex problems
- Very good knowledge of written and spoken English, further language skills are advantageous
- Experience in handling and administration of 2nd level tickets or equivalent knowledge
- Experience in leadership of international teams (beneficial)
- End to End testing experience (beneficial)
- Mobile communications protocol knowledge (beneficial)
- Experience with (MySQL, MariaDB) databases (beneficial)
And YOU must BE:
- Goal and solution orientated and having well-structured working approach
- Strong persevering and efficient in finalization of working tasks
- Dedicated and proactive with a high personal responsibility
- Self-dependent and very reliable with a keen capacity for working under pressure
- Very customer-oriented and proactive
If you feel that you've got what it takes to work with us and want to join a dynamic team, apply now with your updated CV, details about your motivation, your salary expectations and your earliest possible start date at Careers.Singapore@mobileum.com