Responsible for execution of Managed Services Operations processes to fulfill delivery obligations to clients. Ensures all client SLAs are completed on time

Location: Tunisia

 

Your mission:

Department Goals, Strategies, and Procedures

- Follow and support department procedures and company policies

- Understand and support the Company, Mission, Vision and Business Attributes

- Establish personal goals to improve personal and department performance

- Play a role in the execution of company goals that when achieved will accumulate in the fulfillment of the Company Vision

 

 Duties and Responsibilities

- Server administration and troubleshooting on full OSI layer stack

- Build physical and virtual servers with and without previously defined images or templates

- Networking, Storage and Server level administration

- Execute business processes (e.g., service level agreements, handoff from engineering to operations, support requests)

- Monitor servers and application. Configuration of SNMP/SSH monitoring applications and log parsing tools

- Implement procedures in support of data security needs related to data processing

- Manage data processing and escalates, when necessary, resources are not likely to be available in time to complete processing.

- Understand and execute application data processing and business processes. This includes (but is not limited to) activities such as:

  • Monitor data feeds from customers
  • Data processing, loading, archiving, etc
  • Provide first level support for operations issues

- Write scripts in Perl and bash to automate operations

- Availability to Work onsite at customer premises whenever is needed

  

Critical Operations Classification: The position is vital to Mobileum’s business continuity and therefore the individual may be required to participate in an on-call rotation schedule for nights/weekends to meet service objectives and systems availability requirements.

 

WHAT WE ARE LOOKING FOR

To join our team, YOU must HAVE:

- Completed Computer Science degree or equivalent technical degree

- Several years relevant professional experience

- Background / Experience on Revenue Assurance and / or Fraud Prevention solutions

- Ability to build physical and virtual servers with and without previously defined images or templates

- Sound understanding of Centos/RedHat 6.X and higher

- Understanding of Oracle and/or PostgreSQL

- Understanding of SQL and RDMS utilities

- UNIX (Solaris/Linux) and shell/Perl scripting

- Java application deployment and troubleshooting skills

- Knowledge in using monitoring tools (Zabbix, Nagios)

- Proficiency with JIRA and Confluence

- Excellent English language skills

  

And YOU must BE:

- Well-structured and self-driven with strong communication-, presentation- and analytical skills

- Able to handle difficulties and pressure situations with self-discipline

- Taking initiative in trying new ideas to solve problems

- Willing to accept additional responsibilities

  

If you feel that you've got what it takes to work with us and want to join a young and dynamic team, apply now with your updated CV, details about your motivation, your salary expectations and your earliest possible start date at Careers.germany@mobileum.com