2nd Level Support Engineer (f/m/d)

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What are you looking for?

2nd Level Support Engineer (f/m/d)

YOUR MISSION

  • Handling of customer inquiries by telephone, e-mail, and remote access in compliance with prescribed SLAs
  • Regular information to customers on the status of their inquiries and the progress of the solution
  • Documentation of the work steps, results of the analysis and customer communication in our ticketing system
  • Close collaboration with Engineering, Operations and First Level Support

Location:  Ukraine or Moldova – freelancer

WHAT WE ARE LOOKING FOR

To join our team, YOU must HAVE:

  • Graduate IT degree
  • Several years of practical working experience in the telecommunication industry
  • Very good skills in the Windows and Linux operating systems including solid knowledge in how to deal with console and scripts (Bash)
  • Very good knowledge of mobile communication technologies (GSM, UMTS, LTE) and landline technologies (PSTN, ISDN, VoIP)
  • Good know-how of PS mobile core network architectures (LTE/5G)
  • Good knowledge of Quality of Service parameters in mobile & fixed networks
  • Very good IP knowledge (VPN, Firewall, routing, remote access) (beneficial)
  • Very strong customer-orientation and joy in solving complex problems
  • Very good knowledge of written and spoken English, further language skills are advantageous
  • Experience in handling and administration of 2nd level tickets or equivalent knowledge
  • End to End testing experience (beneficial)
  • Mobile communications protocol knowledge (beneficial)
  • Experience with (MySQL, MariaDB) databases (beneficial)

And YOU must BE:

  • Goal and solution orientated and having well-structured working approach
  • Strong persevering and efficient in finalization of working tasks
  • Dedicated and proactive with a high personal responsibility
  • Self-dependent and very reliable with a keen capacity for working under pressure
  • Very customer-oriented and proactive

 

If you feel that you've got what it takes to work with us and want to join a dynamic team, apply now with your updated CV, details about your motivation, your salary expectations and your earliest possible start date at Careers.germany@mobileum.com