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RoamTopUpTM |
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Prepaid top-ups have revolved in complexity to cater to the needs of the prepaid subscribers in the home market. Operators have adopted multiple technologies like SMS, USSD, IVR, web/WAP, peer to peer transfer and 3rd party payment gateways for payment fulfillment across multiple channels like retailers, Banks, credit card payments; peer to peer transfer among others.
All these options do exist in the roaming scenario but are not practical for roamers to use. Subscribers top-up in the event of calls dropped sue to insufficient balance at which time the subscriber may not have easy access to another phone, internet or bank ATM. In the absence of a convenient solution at the appropriate time, subscribers abandon the service which results in lost opportunity for the operator.
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Notify Caller Service |
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Usually, incoming calls go unanswered due to a sudden loss in network signal or switched off handsets. In such cases, the caller does not know when the called number becomes active. This will result in multiple failed call attempts. Notify Caller Service ensures that the calling subscriber gets notified of an un-reachable called subscriber's availability, when he latches back to the network. The calling subscriber can be from home or other networks. Notify Caller Service is targeted at operators who wish to notify their subscribers’ callers, when they become active in the network. |
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Fraud Protection Service |
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Roamware Fraud Protection is a real-time active fraud prevention service that for curbing IRSF and related frauds and reducing the costs of outbound roaming services. FPS works in conjunction
with other call management products and tackles scenarios such as MO (voice calls & call forwarding to fraudulent destinations), network usage by suspected fraudsters among others.
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Outreach Messaging |
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The Outreach Messaging platform enables mobile operators to proactively communicate with inbound and outbound roamers via personalized messages delivered over SMS. In addition to sending ‘Welcome’ and ‘Bon Voyage’ messages, operators can promote roamer-focused services available on their own and partner networks and provide useful information that enhances the roaming user experience. |
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Loyalty & Campaign Management System |
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Loyalty Management System (LMS) and Campaign Management System (CMS) are built on top of Roamware’s proven Outreach Messaging (OM) solution. LMS and CMS take advantage of the probing infrastructure that comes along with OM to help detect, track, calculate and then intelligently communicate with roamers. While LMS helps operators create a sense of loyalty with inbound roamers, CMS helps operators run multiple targeted marketing campaigns for both inbound and outbound roamers. |
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Data Tariff Advisor™ |
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The Data Tariff Advisor™ solution provides personalised and timely data roaming tariff information to roamers, based on their location. Subscribers can easily activate or deactivate such messages from their phone. |
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Roaming Tariff Advisor |
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Roaming Tariff Advisor allows home operators to keep their roaming subscribers informed about roaming charges in their visited locations, based on their tariff plans and profiles. It complements the Outreach Messaging service and provides a flexible and configurable framework that supports easy compliance with regulatory requirements around notification of roaming tariffs to subscribers. |
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Roaming Service Controller |
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The Roaming Service Controller suite enables operator or subscriber determined policies to help control usage for specific operators for voice and data services, in order to promote usage and avoid bill shocks, while helping operators reduce exposure to fraudulent activity. |
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CAMEL Everywhere |
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The CAMEL Everywhere platform enables operators to offer CAMEL-based roaming services like Prepaid, Short Codes, Call Corrections and VPN to their roaming subscribers, without the need for a CAMEL profile or any CAMEL support at the visited network. A server-side gateway works in conjunction with a device-based applet to create a truly seamless and gratifying user experience. |
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Missed Call Alerts |
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The Missed Call Alerts service presents an innovative solution for notifying mobile users about missed calls, thereby encouraging them to place return calls according to their convenience. There are solution variants available for notifying callers when the called party is available again, as well as for tracking fixed line missed calls for integrated service providers, with both fixed and mobile offerings. |
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I Moved |
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The I Moved service may be offered by a mobile network to subscribers that churn in from a competing network operator, to seamlessly notify callers about their new mobile numbers when calls are made to the old number. This addresses the major concern of such ported-in subscribers about updating their contacts with their new phone number. |
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