Quality of Service and Quality of Experience Management for Roaming Services
WHY CHOOSE MOBILEUM?
Mobileum are the mobile roaming experts. For 15 years we have been delivering roaming solutions to mobile network operators. Our roaming products are installed in over 600 operators worldwide. Our expert knowledge of mobile roaming means we are uniquely qualified to determine QoS and QoE for roaming subscribers.
WHY DO OPERATORS NEED MOBILEUM'S ROAMING EXPERIENCE ANALYTICS SOLUTION?
Mobileum's Roaming Experience Analytics solution is your way of determining if your valuable roaming subscribers are getting the service both you and they are paying for.
Do you know what quality of experience your roamers are receiving?
Do you understand the quality of service received on each of your visited partner networks?
Can you identify roamers who are likely candidates for bill shock?
Can you segment your roamers to facilitate targeting them with appropriate roaming packages?
Most roamers are high value customers so knowing the answers to the above questions is critical.
HOW CAN MOBILEUM HELP OPERATORS UNDERSTAND THEIR ROAMING SUBSCRIBERS' EXPERIENCE?
Roamers want seamless connection to, and usage of, visited networks. Operators want to retain and grow revenue from roaming subscribers. Mobileum's Roaming Experience Analytics solution empowers operators to: 1. Determine the real-time effectiveness and reliability of roaming partners through the collection of multiple KPIs.
1. Determine their roaming partners' commitment to Global Roaming Quality (GRQ) KPIsM
2. Rate roaming partners according to a "Roaming Quality Index"
3. Monitor roaming subscribers according to their Class of Service (VIP, High ARPU, Heavy Data, ...)
4. Identify and diagnose roaming experience issues
5. Identify likely bill shock roamers
6. Segment roaming subscribers to further allow them to provide appropriate service to them
WHAT IS MOBILEUM'S ROAMING EXPERIENCE ANALYTICS SOLUTION?
The solution is comprised of the following capabilities:
Visited network performance monitoring
Problem detection and UI-driven root cause analysis
Experience by device, location and subscriber segment